Your privacy is our responsibility

1 Introduction

This privacy policy ("Policy") provides detailed guidelines on the collection, use, storage, and protection of personal information between cx777 ("we", "our", "platform") and its users ("you", "your").

cx777 is a safe and reliable online gaming platform in Bangladesh that places the highest priority on its users' privacy. We firmly believe that the protection of personal information is a fundamental right, and ensuring that right for our platform's users is our ethical responsibility.

By using our website cx777.mom, you agree to the terms of this privacy policy. If you disagree with any term, please refrain from using our services and contact our support team.

2 Information We Collect

cx777 may collect the following information in order to provide and improve its services:

A. Identity Information

• Full name and date of birth
• National ID or passport number (for age verification)
• Address (current and permanent)
• Phone number and email address

B. Financial Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

C. Activity Information

• Play history and betting patterns on the platform
• Login time, session duration, and features used
• Your preferred game categories and choices

D. Technical Information

• IP address and device type
• Browser type and version
• Operating system and screen resolution
• Referral source (where you came from when you visited our site)

3 How We Collect Information

cx777 collects information in the following ways:

• Information provided directly: Information you voluntarily provide during account registration, the verification process, and support requests.
• Automatic collection: When you browse our platform, cookies and tracking technologies automatically collect certain information.
• Transaction processing: Information received through the payment gateway during deposits and withdrawals.
• Third-party verification: Confirmation of information from approved service providers for identity verification.

4 How We Use Information

We use the information collected for the following lawful purposes:

4.1 Account Management & Verification

Information is used to create, manage, and secure your account. This includes age verification — cx777 provides services only to those aged 21 or older. Identity verification is required to prevent fraud and ensure a safe environment.

4.2 Payment Processing

Financial information is needed to process your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to maintain a transaction history.

4.3 Service Improvement & Personalisation

By analysing your gaming preferences and experience, cx777 provides you with relevant game recommendations and offers. This is entirely to improve your experience.

4.4 Security & Fraud Prevention

Technical information is analysed to detect suspicious activity, keep accounts secure, and protect the integrity of the platform.

4.5 Customer Support

When you seek support via 24/7 live chat or email, we use your account information to resolve your issue quickly and effectively.

4.6 Legal Compliance

We are required to retain and use information where necessary to comply with applicable laws and regulations.

5 Third Parties & Data Sharing

Limited information may be shared in the following cases:

• Payment processing partners: bKash, Nagad, Rocket, and approved banks receive only the information necessary to complete transactions.
• Identity verification services: Limited information is shared with approved verification providers to confirm your age and identity.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive only the data needed to operate the games; no personal identity information.
• Technology infrastructure providers: Trusted infrastructure partners who operate secure servers and are bound by strict confidentiality agreements.
• Law enforcement agencies: Relevant information may be provided to the appropriate authorities in the case of a valid court order or legal obligation.

In each of the above cases, information shared is minimal and purpose-specific — only as much as is needed is provided.

6 Cookies & Tracking Technology

The cx777 website uses various types of cookies and similar technologies that improve your experience and ensure the security of the platform.

6.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as maintaining your login session, security verification, and page load optimisation. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies remember your preferences — such as language preference, interface settings, and the last game category you visited — so you do not have to reconfigure them every time you log in.

6.3 Analytics Cookies

These cookies monitor overall user behaviour (in anonymous form) so we can identify and improve weak areas of the platform. No personally identifiable information is linked to this process.

You can disable non-essential cookies at any time from your browser settings. Keep in mind, however, that disabling certain cookies may cause some features of cx777 to not work properly.

7 Data Security Measures

cx777 has adopted the highest industry-standard technical and organisational measures to protect your information:

• SSL Encryption (SSL/TLS): Our entire platform uses the HTTPS protocol, which encrypts all information exchanged between your browser and our servers.
• Data Encryption (at rest): All collected personal information is also encrypted when stored on our servers.
• Access Control: Only authorised staff who need access for their work can access personal information.
• Two-Factor Authentication (2FA): The option to enable two-factor verification is available for additional account security.
• Regular Security Audits: Our systems undergo regular penetration testing and security reviews.
• Firewall & DDoS Protection: Our infrastructure is secured with industry-standard firewalls and attack-prevention systems.

However, transmitting data over the internet is not entirely risk-free. We ensure protection to the best of our ability, but no digital platform can guarantee complete security.

8 Data Retention Period

cx777 retains your personal information only for as long as necessary — not for any longer than needed.

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information may be kept for a defined period due to legal obligations and financial record-keeping requirements.
• Transaction records: Financial transaction information is retained in accordance with long-term legal retention requirements.
• Anonymous data: Statistical information that is not personally identifiable may be retained indefinitely for platform development.

After the designated retention period ends, information is securely deleted or anonymised.

9 User Rights

As a user of cx777, you have the following rights:

9.1 Right to Access

You can request at any time to find out what information we hold about you.

9.2 Right to Rectification

If any of your personal information is incorrect or incomplete, you can request that it be corrected.

9.3 Right to Erasure

In certain circumstances (where there is no legal obligation), you can request that your personal information be deleted.

9.4 Right to Object to Processing

In certain cases, you can object to the processing of your information, particularly in the case of marketing communications.

9.5 Right to Data Portability

You can request to receive information relating to you in a structured, commonly used format.

To exercise any of these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time.

10 Privacy of Minors

cx777 is strictly for those aged 21 or older only. We never knowingly collect information from anyone under the age of 21.

Age verification is mandatory during our account registration process. If for any reason we learn that a user is under the age of 21, we will immediately:

• Suspend the account in question;
• Delete all personal information associated with that account;
• Arrange to return any deposited funds.

If a parent or guardian believes their minor child is using cx777, please contact our support team immediately.

11 Changes to the Privacy Policy

cx777 may update this privacy policy from time to time — due to technical changes, new services, or legal requirements. For any significant changes:

• The "Last Updated" date at the top of the page will change;
• We will try to notify you of important changes via email or platform notifications;
• Continuing to use cx777 after the changes will be taken as your acceptance of the new policy.

For your own benefit, it is recommended that you visit this page occasionally and read the latest policy.

12 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English.

Your privacy is not just a matter of policy to us — it is our commitment to every user of cx777. We believe that a safe and transparent environment is the foundation of a trustworthy gaming experience.